We offer a 14-day return policy. If you're not completely satisfied, contact us at info@ordalyne.com to start a return or exchange. Items must be unused and in their original packaging. For hygiene reasons, used filter cartridges can't be returned.

We accept all major credit cards, plus Apple Pay and Google Pay at checkout. Our checkout is secure and encrypted for your safety.

If you need to change or cancel your order, email us as soon as possible — ideally within 1 business day. Once an order is processed, changes may not be possible.

We currently ship within the contiguous United States only. We're not shipping internationally at this time.

Orders are processed within 1 business day. Most orders arrive within 3–5 business days.

Yes! We offer free standard shipping on all orders over $60. Orders under $60 have a flat rate shown at checkout.

Absolutely. Once your order ships, we'll email you a tracking number so you can follow your package right to your door.

Yes — our faucet filter and shower head attach to standard fittings without any tools, and each comes with simple step-by-step instructions.